WinWin Terms and Conditions: Key Rules for Players
Before you play at WinWin, it helps to know the rules that decide how accounts, payments and bonuses work. This page summarises the main points.
The WinWin terms and conditions are published by the operator as numbered rules, including Casino (23), RNG testing (27), Refund (28), AML (30), KYC (31) and Responsible Gaming (32).
Key Rules at a Glance
| Topic | Rule |
|---|---|
| Operator | ALASIA SOFT B.V., Curaçao, company no. 163748 |
| Licence | OGL/2024/433/0399, Curaçao Gaming Control Board, granted 16 September 2024 |
| Age | 18+ |
| Verification | Up to 72 hours |
| Documents | Photo ID and proof of the payment method, on request within 1 month |
| Withdrawals | Processed 24/7, up to 7 business days depending on the method |
| Payment instruments | Must be in the player's own name |
| Cash deposits | Not accepted |
| Inactive account | 3 months without a login or a bet; no fees |
Operator and Licence
The platform is operated by ALASIA SOFT B.V., Abraham Mendez Chumaceiro Boulevard 03, Curaçao. It is licensed by the Curaçao Gaming Control Board under licence OGL/2024/433/0399, granted on 16 September 2024 under the National Ordinance on Offshore Games of Hazard. Payments are processed by NANOG LTD (HE 448256), Leventis Gallery Tower, Nicosia, Cyprus. See the licence page.
Accounts and Verification
- Only persons aged 18 or older may play.
- The operator can request documents: an ID with a photo and proof that the payment method belongs to you. They are requested within 1 month.
- Verification takes up to 72 hours. A video verification result can take up to 5 working days, and up to 14 working days for video documents.
More detail is in the KYC & AML policy.
Deposits and Withdrawals
- Cash deposits are not accepted.
- Payment instruments must be in the player's own name.
- Withdrawals are processed 24/7 and can take up to 7 business days depending on the method. They go to the same method used for the deposit.
- Bets at odds of 1.1 or higher count toward wagering before a withdrawal.
- Crypto is accepted only for the listed coins and networks, and crypto withdrawals go to verified wallets.
Methods are listed on the payments page.
Bonus Rules
- One bonus is given per person, family or IP address.
- Bonuses are disabled for crypto accounts.
- The sports welcome package must be claimed within 30 days after registration and needs a complete profile, an activated phone number and the sports bonus consent.
- The sports bonus is wagered x5 in accumulators of 3+ selections, at least 3 of them at odds of 1.40 or higher, within 7 days.
See the bonuses page for the offers themselves.
Inactive Accounts
An account is treated as inactive after 3 months without a login or a bet. No fees are charged for inactivity.
Responsible Gaming and Contacts
The WinWin terms and conditions go together with self-exclusion, a real-time session timer and deposit limits; read the responsible gaming page. For questions about the rules, use live chat (24/7) or write to support@winwinonlinebd.com.
FAQ
How long can a withdrawal take?
Withdrawals are processed 24/7 and can take up to 7 business days depending on the method.
When is an account treated as inactive?
After 3 months without a login or a bet. No fees are charged.
Whose name must the payment method be in?
The player's own name.