WinWin KYC & AML Policy: How Verification Works
Know Your Customer (KYC) and anti-money-laundering (AML) checks apply to players of WinWinBet before payouts. This page lists what you may be asked for and how long it takes.
The WinWin KYC & AML policy follows the operator's rules: KYC is rule 31 and AML is rule 30 of the numbered rules.
Verification at a Glance
| Item | Rule |
|---|---|
| Documents requested | Photo ID and proof of the payment method, on request within 1 month |
| Standard verification | Up to 72 hours |
| Video verification result | Up to 5 working days |
| Video documents | Up to 14 working days |
| Payment instruments | In the player's own name |
| Crypto withdrawals | Only to verified wallets |
| Withdrawal time | Processed 24/7, up to 7 business days by method |
Documents
- An ID with a photo.
- Proof that the payment method used for deposits belongs to you.
- Video documents, if video verification is requested.
Use the same details you gave when you registered. The registration steps are on the registration page.
Payments and Ownership
Deposits and withdrawals must use a payment instrument in your own name, and payouts go to the method you used to deposit. Crypto payouts go only to verified wallets. Cash deposits are not accepted. See the payments page for the methods.
Anti-Money Laundering
The operator's rules include a dedicated AML section (rule 30) next to KYC (rule 31), and the platform is run by ALASIA SOFT B.V. under licence OGL/2024/433/0399. Read the full rules summary in the terms and conditions.
Contact
For help with the WinWin KYC & AML policy, use live chat (24/7) or write to support@winwinonlinebd.com.
FAQ
How long does verification take?
Up to 72 hours. A video verification result can take up to 5 working days.
Which documents may I be asked for?
A photo ID and proof that your payment method belongs to you.
Can I withdraw to someone else's account?
No. Payment instruments must be in your own name, and withdrawals go to the method used for the deposit.